Industries · Retail stores
We build retail systems for store chains that connect branch stock, inter-store transfers, replenishment, staff rotas, cash-ups, customer orders and store performance — so every branch sells what the group actually has.
01Where store chains leak
Most store chains have a POS that rings up sales well — and a stack of spreadsheets, WhatsApp groups and phone calls doing everything else between branches and head office.
What happens
Each store sees its own stock in the POS. When a customer asks for a size or colour, staff call other branches one by one, and head office balances stock from a weekly export.
What it costs
Lost sales at the counter, customers sent to a competitor in the same mall, and slow-moving stock piling up in the branch that can't sell it.
With one system
Live stock by branch and warehouse on one screen, with suggested transfers from branches that have too much to branches that are selling out.
What happens
A manager asks another branch to send stock, someone writes a paper note, the driver collects it and the receiving branch adjusts the POS — sometimes.
What it costs
Stock that leaves one branch and never arrives in another's numbers, unexplained variances at stock count, and arguments over who has what.
With one system
Every transfer is a record with items, a sender, a driver and a receiver who confirms what arrived — so stock moves in the system when it moves in the van.
What happens
Store managers send order requests by email in different formats. Buyers merge them into a supplier order by hand.
What it costs
Best sellers run out before the weekend, slow lines get reordered, and buying decisions are based on whoever shouted loudest.
With one system
Reorder suggestions per branch from sales, stock on hand and minimum levels — reviewed by buyers and turned into supplier orders in one step.
What happens
Each branch closes the till, counts cash and sends a photo of the Z-report to a WhatsApp group. Finance retypes it the next morning.
What it costs
Cash differences found days later, deposits not matched to the bank, and an owner who doesn't know yesterday's sales until lunchtime.
With one system
Store teams complete a guided cash-up with counts, card totals and notes. Variances are flagged the same evening and the owner sees every branch's day.
What happens
Rotas are built per branch in spreadsheets; cover between stores is arranged by phone; hours are approved from paper timesheets.
What it costs
Quiet weekday mornings overstaffed, busy mall weekends short-handed, and payroll disputes at month end.
With one system
Rotas by branch alongside sales and footfall patterns, with shift swaps, cover between stores and hours captured for payroll.
What happens
A customer asks the store to order a size or hold an item. It's written in a notebook or on a sticky note by the till.
What it costs
Customers who come back to find nothing waiting, and repeat buyers who quietly stop trusting the store.
With one system
Customer orders and holds have a record, an owner and a deadline — with the customer notified when the item is ready to collect.
02Retail platform preview
Switch between the screens your store managers, area manager, buyers and owner would use every day. Every view is designed per retailer in discovery.
Illustrative interface with sample data — your system is designed around your stores, products and team.
Illustrative demo · sample dataCan you picture your own stores on it?
Build your retail system03Solutions
One live picture of every unit
Stock by store, warehouse and back room, by size and colour, built from your POS and transfers — with minimums, aged stock and stock cover per branch.
One live picture of every unit
Stock by store, warehouse and back room, by size and colour, built from your POS and transfers — with minimums, aged stock and stock cover per branch.
Not every store group needs every module. We scope the ones your operation actually uses, and add the rest when you need them.
04AI inside the system
AI in your retail system works on its own records — sales, stock, transfers, rotas and cash-ups. It spots imbalances, drafts transfers and answers questions in plain language; your managers approve what happens.
AI suggests; your team decides. Transfers, purchase orders, rota changes and customer messages are created as drafts and only go ahead when a manager approves them. It works only with the data each user is allowed to see, and it never changes prices, cash records or stock counts on its own.
Lists lines where one branch is below minimum and another holds more than it will sell in the next few weeks, with suggested transfer quantities drafted for approval.
Builds a draft purchase order from sales velocity, stock on hand, open transfers and lead times by branch — the buyer adjusts and confirms.
Flags variances above your threshold, deposits that don't match expected cash and stores that submitted late, with the notes each store manager entered.
Suggests staff from nearby branches with the right role and hours available, and drafts the cover request for the store manager to send.
Reads items and quantities into a draft goods-received note against the purchase order, highlighting differences for the warehouse team to check.
Answers from your own sales data with the figures, categories and days behind them, so the owner doesn't need to wait for a report.
05A day with ORCHESTR
An illustrative day — every system is designed around how your team actually works.
06Integrations
Integrations depend on what each provider exposes — we confirm every connection in scoping before committing to it. Names are examples of categories we work with, not partnerships.
07How we build your system
08Why it matters
We don't quote savings we haven't measured. In discovery we baseline how your team works today, so improvements can be tracked against your own numbers.
09Possible use cases
Examples of what we could build — not completed client projects.
Variant-level stock across mall branches, balancing transfers and customer holds for a chain where the right size in the right store decides the sale.
Store and warehouse stock, customer orders for delivery, and replenishment for a retailer with large items and a central warehouse.
Separate brands and stores with shared rotas, cash-ups and reporting, and head-office tasks distributed to every branch.
A system that replaces the WhatsApp groups and spreadsheets between a handful of stores before the chain grows further.
Running today
For Jackets, a custom apparel business, ORCHESTR built a custom order system that captures each order's specification and artwork and tracks it through production stages to delivery.
01 / 01Custom Order System
Every custom order carries its own spec through production.
FAQs
Retail & commerce
No. Your POS keeps ringing up sales. We connect to it through its API or scheduled exports and build what sits around it — branch stock, transfers, replenishment, rotas, cash-ups and reporting. If your POS can't share data at all, we'll tell you in discovery what that means for the scope.
E-commerce systems are built around a website and fulfilment. This is built around physical stores — branch stock, transfers between malls, staff on the floor, tills and cash. If you also sell online, we connect your online store so stock and customer orders are shared.
Yes. Stock is held at variant level — size, colour, style — by store, warehouse and back room, so a transfer or customer hold always refers to the exact unit.
A branch or the area manager raises a transfer, it's approved, picked, handed to a driver and received at the other store, where differences are recorded. Stock only changes location when each step is confirmed.
No. It suggests transfers, reorders and rota cover as drafts. Nothing happens to stock, prices, cash records or staff schedules until a manager approves it.
Usually, from your POS, ERP or spreadsheet exports. We map products, variants, barcodes, stores and opening stock, and agree a cut-over plan — often around a stock count — before launch.
Yes. Stores can be grouped by region, brand or ownership, with permissions so franchise partners see their own stores and head office sees the whole group.
Access is role-based and enforced on the server — store staff see their store, area managers their region, head office the group. Hosting and retention are agreed in scoping.
We quote after a discovery call, based on the modules, the number of stores and the integrations involved — especially your POS. Hosting and support are agreed separately and in writing.
Start here
Tell us how your stores run today. We'll come back with how one system could connect branch stock, transfers, teams, cash and the group's view.
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