Industries · Automotive parts
The right part,the first time,from any branch.
We build parts systems that connect part numbers, fitment, stock across branches, trade accounts, special orders and deliveries — so the counter can find, price and promise the right part while the garage is still on the phone.
- Part lookup & fitment
- Cross-references
- Stock by branch
- Trade accounts
- Special orders
- Garage deliveries
- Returns & warranty
- Branch reporting
01Where parts businesses lose sales
The part exists. Finding it is the problem.
Most parts businesses have the stock somewhere. The time goes on identifying the right number, finding which branch has it and agreeing a price.
01Part numbers are matched from memory and old catalogues
What happens
The counter takes a chassis number or a photo of the old part and searches a supplier catalogue, a spreadsheet and a colleague's memory. Superseded numbers and aftermarket equivalents aren't linked to stock.
What it costs
Wrong parts sold and returned, garages waiting while the counter searches, and stock on the shelf that nobody realises fits.
With one system
Every item carries its OEM numbers, supersessions, aftermarket cross-references and the vehicles it fits — searched in one place against live stock.
02Each branch only knows its own shelves
What happens
When a part isn't in the branch, staff call the other branches or the main warehouse one by one to find it.
What it costs
Sales lost to the shop down the road, and stock overbought in one branch while another sits on the same part.
With one system
One stock view across branches and the warehouse, with transfer requests raised from the sale itself and tracked until the part arrives.
03Trade prices and credit are negotiated on every call
What happens
Garages and fleet workshops each have their own discounts by brand or category, kept in a salesman's head. Credit limits are checked by calling accounts.
What it costs
Inconsistent prices between staff, margin given away, and workshops buying on credit well past their limit.
With one system
Trade accounts carry their own price levels, discounts by brand or category and credit terms. Counter staff see the right price and the account's position on screen.
04Special orders vanish between the supplier and the counter
What happens
Parts not stocked are ordered from a supplier or abroad by message. Nobody tracks which customer paid a deposit or when the part is due.
What it costs
Customers call repeatedly, parts arrive and sit unclaimed, and deposits are hard to reconcile.
With one system
Each special order has a customer, deposit, supplier, expected date and status, with a message to the customer when it lands at the branch.
05Returns, cores and warranty claims are tracked on paper
What happens
Wrong-part returns, core charges on alternators and starters, and warranty claims on batteries are written on slips and sent back to suppliers when someone remembers.
What it costs
Supplier credits never claimed, cores not returned, and stock records that drift further from the shelves.
With one system
Returns and claims are logged against the original invoice, with reasons, supplier claim status and core deposits tracked to closure.
06Garage deliveries are dispatched by shouting across the counter
What happens
Drivers take parts to workshops in Al Quoz, Ras Al Khor or Sharjah industrial areas from a list on paper, with no record of what was handed over.
What it costs
Disputed deliveries, drivers sent out half-empty, and invoices without proof.
With one system
Delivery runs planned by area with the parts, invoices and proof of delivery on the driver's phone.
02Parts platform preview
What your parts system could look like.
Switch between the screens your counter staff, buyers, delivery drivers and owner would use. Every screen is designed around your brands, branches and trade customers in discovery.
Illustrative interface with sample data — your system is designed around your ranges, branches and accounts.
Illustrative demo · sample dataCan you see your own counter working on it?
Build your parts system03Solutions
The parts of a parts system — chosen for your business.
The right number on the first search
Part lookup, fitment & cross-reference
Search by part number, OEM number, supersession, aftermarket equivalent, vehicle or chassis number, with fitment notes and live stock and price beside every match.
- OEM and aftermarket cross-references
- Supersession chains
- Vehicle and chassis search
- Fitment notes and photos
The right number on the first search
Part lookup, fitment & cross-reference
Search by part number, OEM number, supersession, aftermarket equivalent, vehicle or chassis number, with fitment notes and live stock and price beside every match.
- OEM and aftermarket cross-references
- Supersession chains
- Vehicle and chassis search
- Fitment notes and photos
Not every parts business needs every module. We scope the ones your operation actually uses, and add the rest when you need them.
04AI inside the system
AI that helps the counter find the right part.
AI in your parts system works on your own catalogue, cross-references, stock and accounts. It identifies, suggests and drafts — staff confirm every sale.
AI suggests parts from the fitment and cross-reference data you hold; staff confirm fitment before a part is sold. It never sets prices, changes credit terms or approves returns by itself, and anything uncertain is marked as unconfirmed rather than guessed.
- 01
Part identification
Counter confirms fitmentA garage sends a photo of a worn part and a chassis number on WhatsApp.The assistant reads the chassis number, finds matching parts in your fitment data, lists OEM and aftermarket options with live stock and the account's price, and marks any match it isn't sure about for staff to check.
- 02
Trade request intake
Staff send quotesTurn this list of twelve parts from a fleet workshop into a quote.Matches each line to your part numbers, flags lines it can't identify or that are out of stock, applies the account's price level and prepares a draft quote for review.
- 03
Stock balancing
Buyers approveWhich parts should move between branches this week?Compares sales, lookups and stock across branches and suggests transfers from slow branches to busy ones before anything new is bought.
- 04
Lost-sale insight
What are customers asking for that we don't stock?Groups lost sales and failed lookups by category, vehicle and branch, so buyers can see which ranges are worth adding.
- 05
Reporting in plain language
How did trade sales at Sharjah compare with last month?Answers from your own sales data with the figures and accounts behind them, without anyone building a report.
05A day with ORCHESTR
A day at the parts counter, two ways.
- 07:30Requests already identifiedOvernight requests are in one queue with suggested parts, stock and prices waiting for counter staff to confirm.
- 09:15One search, every equivalentOne search shows the OEM number, its supersession and aftermarket equivalents with stock at every branch.
- 11:00Transfer from the saleStock at every branch is on screen; the transfer is raised from the sale and the customer is told when the van arrives.
- 13:00Runs ready on the phoneThe afternoon run is already picked, with drops, invoices, cash to collect and cores to pick up on each driver's phone.
- 15:30Special order on the recordThe special order shows the supplier, expected date and deposit — and the customer was already messaged when it arrived.
- 19:00Owner sees the networkThe owner reviews sales, margin, lost sales and trade receivables for every branch on one screen.
An illustrative day — every system is designed around how your team actually works.
06Integrations
Works with what your branches already run.
Integrations depend on what each provider exposes — we confirm every connection in scoping before committing to it. Names are examples of categories we work with, not partnerships.
- Parts data
- Supplier catalogues and price files (via import)OEM and aftermarket cross-reference listsVehicle and fitment data you license (via API or file, where available)
- Accounting
- Zoho BooksQuickBooksXeroTally (via export)
- Point of sale & devices
- Card terminalsBarcode scannersReceipt and label printers
- Messaging
- WhatsApp Business APISMS gatewaysEmail
- Online sales
- ShopifyWooCommerceMarketplace seller exports (where available)
- Data
- Spreadsheets & item-master exportsExisting parts systems (via API or export)BI tools
07How we build your system
Built around your parts business — not a template.
- 01
Understand your business
We learn how the business actually runs — people, tools, hand-offs and where time is lost — before proposing anything. - 02
Map your workflows
Every workflow is mapped end to end: who does what, when, with which information, and what should happen automatically. - 03
Design your system
Screens, records, permissions and integrations are designed around those workflows, and the scope is agreed in writing. - 04
Build and integrate
We build in stages and connect the tools you keep, so your team sees working software early and gives feedback as we go. - 05
Test and launch
We test with real scenarios, migrate the agreed data, set up roles and access, and onboard the team. - 06
Support and improve
After launch we support the system under an agreed arrangement and extend it as the business changes.
08Why it matters
What changes for the parts business.
We don't quote savings we haven't measured. In discovery we baseline how your team works today, so improvements can be tracked against your own numbers.
Fewer wrong parts
Cross-references and fitment data sit beside stock, so the counter sells the right number more often.The whole network on every counter
Each branch can see and sell stock held anywhere, instead of losing the sale.Consistent trade pricing
Every account gets its agreed price and credit terms, whoever serves them.Special orders that close
Every non-stock part has an owner, a date and a customer message when it arrives.Supplier credits recovered
Returns, cores and warranty claims are tracked until the credit is received.Buying from real demand
Lost sales and lookups show which parts customers actually ask for.
09Possible use cases
How different parts businesses could use it.
Examples of what we could build — not completed client projects.
A faster counter
Part lookup with cross-references, counter sales, trade accounts and WhatsApp requests in one place, replacing catalogues, notebooks and phone memory.
One network, many counters
Stock across branches and a central warehouse, transfers raised from sales, delivery runs to garages and a branch dashboard on top.
Fitting bays and warranty in one record
Sales of tyres and batteries with fitting appointments, warranty registration and claims tied to every invoice.
Imports through to trade delivery
Overseas purchasing with landed cost, warehouse stock, trade price levels and garage delivery runs with cash on delivery.
FAQs
Parts business questions, answered.
Retail & commerce
01Where does the fitment and cross-reference data come from?
From what you already have or license: supplier catalogues, price files, your own cross-reference spreadsheets and any vehicle data provider you subscribe to, where they allow access. We don't supply catalogue data ourselves, and we confirm in discovery what each source permits.
02Can it handle supersessions and multiple brands for the same part?
Yes. A part can have an OEM number, a chain of superseded numbers and several aftermarket equivalents, each with its own stock, cost and price. A search on any of those numbers finds all of them.
03We have thousands of part numbers. Will it be slow?
Search is built for large catalogues — tens of thousands of items and hundreds of thousands of cross-reference numbers are normal for a parts business. We size the setup to your data volume during scoping.
04Can garages order from us online?
Yes, if you want it. Trade accounts can be given a portal to search parts, see their own prices and availability, place orders and download invoices and statements. Many parts businesses start with a WhatsApp request queue and add the portal later.
05How does the AI identify parts from photos and chassis numbers?
It reads the chassis number and any visible part numbers, then matches them against the fitment and cross-reference data held in your system. It suggests; counter staff confirm fitment before selling. Where the data doesn't support a confident match, it says so.
06Can we keep our accounting software?
Yes. Sales, purchases, returns and payments sync with Zoho Books, QuickBooks, Xero or your existing accounts where they allow, so your accountant keeps working where they already do.
07Can we migrate from our current parts system?
Usually, from exports or its database. We migrate items, cross-references, stock by location, trade accounts and open balances, and reconcile stock with your team before you switch over.
08Who can see costs and margins?
Access is role-based and enforced on the server. Counter staff can see selling prices without costs, drivers only see their runs, and trade customers on a portal only see their own prices.
09How is a parts system priced?
It's quoted after discovery, based on the modules, number of branches and users, catalogue size, data sources and integrations. Hosting and support are agreed separately and in writing.
Start here
Let's mapyour parts counter.
Tell us how a part request moves from the garage's message to the delivered invoice today. We'll show you how one system could connect your counters, branches and trade customers.
- 01We get back to you to arrange a call.
- 02A focused conversation about how your parts business runs today.
- 03If there's a fit, a written scope and quote — no obligation.
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