Industries · Jewellery & luxury goods
From the safeto the showcaseto the client.
We build systems for jewellers and luxury dealers that follow every piece by weight, karat, stones and certificate — through the safe, the showcase, memo partners, the workshop and the client who buys it — in one platform designed around how your house actually trades.
| Ref | Piece | Location | Status |
|---|---|---|---|
| P-20418 | Solitaire ring | Mall · tray 3 | In showcase |
| P-20377 | Tennis bracelet | Safe · Souk | Reserved · Client 0233 |
| P-20391 | Bridal set | MEMO-0912 | On memo |
| W-0712 | Pre-owned watch | Mall · tray 7 | Authenticated |
| P-20402 | Bangles × 2 | Souk | Sold · INV-7781 |
- Piece register
- Certificates
- Gold-rate pricing
- Memo & consignment
- Custom orders & repairs
- Old gold exchange
- Private client book
01Where jewellers carry risk
Every piece is valuable. Not every piece is accounted for.
In a jewellery business a single missing record isn't an inconvenience — it's a ring on memo nobody chased, a stone without its certificate or a client's gold with no signed weight.
01Trays are counted by hand and reconciled from memory
What happens
Each morning and night, staff count trays against a paper list or a spreadsheet. Pieces moved between the safe, the showcase and the other boutique are noted on scraps of paper.
What it costs
Discrepancies discovered days later, hours lost recounting, and no clear answer to where a specific piece was at a specific time.
With one system
Every piece has one record with its tag, weight and location. Tray counts are scanned against the system, and every move between safe, showcase and boutique is logged with who and when.
02Memo and consignment pieces are tracked in a ledger
What happens
Pieces sent to partners, private viewings and exhibitions are written in a memo book. Returns, partial sales and due dates depend on someone checking it.
What it costs
High-value pieces stay out far longer than agreed, partial sales go uninvoiced, and nobody can quickly say what is out, with whom, and for how much.
With one system
Each memo lists its pieces, values, partner and due-back date. Overdue memos are flagged, returns are checked piece by piece, and sold items turn into invoices.
03Prices are recalculated by hand when the gold rate moves
What happens
Staff take the day's rate, multiply by weight, add making charges and stone values on a calculator, and handwrite or reprint tags.
What it costs
Inconsistent quotes between staff and boutiques, margin lost to calculation mistakes, and slow service at the counter when the rate moves mid-day.
With one system
Prices are built from weight, karat, the current rate you set, making charges and stone values — consistent at every counter, with the breakdown shown on the quote.
04Custom orders, repairs and client gold live in a job book
What happens
A client leaves a ring for resizing or old gold for a remake. The weight, the promised date and the workshop's progress are in a notebook and a chat with the craftsman.
What it costs
Disputes about how much gold was handed in, missed collection dates, and clients calling to ask for news the counter can't give.
With one system
Each job records what was received, its weighed-in and returned weight, the quote, the workshop stage and the promised date, signed off at hand-over and collection.
05Certificates and stone details are in a filing cabinet
What happens
Lab certificates, warranty cards and watch papers are filed separately from the stock list. Finding the certificate for a particular stone means searching folders.
What it costs
Sales delayed while paperwork is found, certificates mismatched to pieces, and resale value lost when papers can't be produced.
With one system
Certificates, valuations and watch papers are scanned onto the piece record and matched by number, so the paperwork is there whenever the piece is.
06Your best clients are known to one salesperson
What happens
Ring sizes, preferences, anniversaries and past purchases of private clients are in a sales associate's phone and memory.
What it costs
Occasions missed, relationships that leave when the associate does, and private viewings arranged without knowing what the client already owns.
With one system
A private client book with sizes, preferences, purchase history, occasions and viewing notes, visible according to role, with follow-ups drafted for approval.
02Jewellery platform preview
What your jewellery system could look like.
Switch between the views a boutique manager, workshop coordinator, sales associate and owner would use every day. Every screen is designed per house in discovery.
| Ref | Piece | Location | Status |
|---|---|---|---|
| P-20418 | Solitaire ring | Mall · tray 3 | In showcase |
| P-20377 | Tennis bracelet | Safe · Souk | Reserved · Client 0233 |
| P-20391 | Bridal set | MEMO-0912 | On memo |
| W-0712 | Pre-owned watch | Mall · tray 7 | Authenticated |
| P-20402 | Bangles × 2 | Souk | Sold · INV-7781 |
Illustrative interface with sample data — your system is designed around your pieces, boutiques and partners.
Illustrative demo · sample dataCan you picture your own showcase on it?
Build your jewellery system03Solutions
The parts of a jewellery system — chosen for your house.
One record for every piece
Piece register & tagging
Each piece carries its tag, metal and karat, gross and net weight, stones, cost, design reference, images and full movement history — from receipt to sale.
- Barcode or RFID tags
- Gross, net and stone weights
- Movement history with user and time
- Images and design references
One record for every piece
Piece register & tagging
Each piece carries its tag, metal and karat, gross and net weight, stones, cost, design reference, images and full movement history — from receipt to sale.
- Barcode or RFID tags
- Gross, net and stone weights
- Movement history with user and time
- Images and design references
Not every jewellery house needs every module. We scope the ones your operation actually uses, and add the rest when you need them.
04AI inside the system
AI that knows where every piece is — and leaves the judgement to you.
AI in your jewellery system works on your own piece register, memos, jobs and client book. It finds, reads, drafts and explains — your team prices, sells and approves.
AI never sets a price, approves a buyback, releases a piece on memo or messages a client without staff approval. It makes no anti-money-laundering, KYC or authenticity decisions — those stay with your team and your compliance officer — and every answer links to the records it used.
- 01
Piece lookup
Do we have an 18K yellow solitaire around 1 carat in either boutique?Lists matching pieces with location, weight, stone details and certificate status — including any that are reserved or out on memo — so the associate can answer the client straight away.
- 02
Certificate reading
Staff confirmAdd the details from this lab certificate to P-20431.Reads the scanned certificate and fills in the stone's carat, colour, clarity, cut and certificate number on the piece, highlighting anything that doesn't match the supplier's invoice for staff to confirm.
- 03
Memo chasers
Sent after reviewWhich memos are past their due-back date?Lists overdue memos by partner with the pieces and values outstanding, and drafts a reminder for each one with the piece list attached.
- 04
Client occasions
Associate approvesWhich private clients have an anniversary in the next two weeks?Builds the list from the client book with their sizes, preferences and past purchases, and suggests pieces in stock that fit — with a draft message for the assigned associate to personalise and send.
- 05
Review flags
Flags onlyShow me today's transactions that need a second look.Lists transactions that meet the thresholds and rules you've configured, with the client record and documents attached, for your compliance officer to review. It doesn't decide or report anything itself.
- 06
Plain-language reporting
How did bridal sets sell this wedding season compared with last year?Answers from your own sales: pieces sold, value, gold weight and average ticket by boutique, with the invoices behind the figures.
05A day with ORCHESTR
A day at the counter, two ways.
- 09:30Trays scanned at openingTrays are scanned against the register in minutes; the one piece moved to the safe last night shows in its log.
- 10:15Today's rate, every counterThe manager sets today's rate once; quotes at both boutiques use it, with the breakdown printed for the client.
- 12:00Job weighed and datedThe bangle is weighed in, the quote approved and the job issued to the workshop with a promised date the client receives by message.
- 14:00Memo updated in placeThe sale is recorded against the memo, the piece is marked sold and the invoice to the partner is drafted.
- 16:30Viewing preparedThe associate opens the client's profile with ring size, past pieces and the three selected for today, already pulled from the safe on a viewing memo.
- 19:45Records capturedThe client's ID and details are captured on the sale, which is flagged for your compliance officer's review under the rules you set.
- 22:30Closing in one scanClosing counts match the register; every piece sold, moved or on memo today is already accounted for.
An illustrative day — every system is designed around how your team actually works.
06Integrations
Works with what your boutiques already use.
Integrations depend on what each provider exposes — we confirm every connection in scoping before committing to it. Names are examples of categories we work with, not partnerships.
- Point of sale
- Existing jewellery POS or ERP (via API or export)Card payment terminalsPayment links
- Accounting
- Zoho BooksXeroQuickBooks
- Pricing data
- Precious-metal price feeds (via API, where available)Manual daily rate entry
- Tagging & hardware
- Barcode and RFID tag printersRFID readersPrecision scales (where they export data)
- Messaging
- WhatsApp Business APIEmailSMS gateways
- Online
- ShopifyWooCommerceCustom storefronts (via API)
07How we build your system
Built around your jewellery house — not a template.
- 01
Understand your business
We learn how the business actually runs — people, tools, hand-offs and where time is lost — before proposing anything. - 02
Map your workflows
Every workflow is mapped end to end: who does what, when, with which information, and what should happen automatically. - 03
Design your system
Screens, records, permissions and integrations are designed around those workflows, and the scope is agreed in writing. - 04
Build and integrate
We build in stages and connect the tools you keep, so your team sees working software early and gives feedback as we go. - 05
Test and launch
We test with real scenarios, migrate the agreed data, set up roles and access, and onboard the team. - 06
Support and improve
After launch we support the system under an agreed arrangement and extend it as the business changes.
08Why it matters
What changes for the house.
We don't quote savings we haven't measured. In discovery we baseline how your team works today, so improvements can be tracked against your own numbers.
Every piece accounted for
One register with location and movement history replaces tray lists and notes.Memo exposure under control
What is out, with whom, for how much and until when — visible every morning.Consistent pricing
Rate, weight, making charges and stones combine the same way at every counter.Trust at hand-over
Client gold and stones are weighed in and out, with signed records for every job.Relationships that belong to the house
Private client knowledge lives in the client book, not in one associate's phone.Records ready when asked
Certificates, KYC records and audit trails are on the piece and the sale, not in a drawer.
09Possible use cases
How different jewellery businesses could use it.
Examples of what we could build — not completed client projects.
Two shops, priced by weight
A family jeweller with two souk shops prices gold by the day's rate, manages old-gold exchanges and resizing jobs, and scans trays at opening and close.
Private clients, certified stones
A fine-jewellery boutique keeps certificates on every stone, runs private viewings on memo and follows up client occasions through the associate assigned to them.
Papers, provenance and service
A dealer in pre-owned watches and luxury pieces records serials, box and papers, authentication steps and service history for every item it buys and sells.
Memo-heavy trade
A manufacturer supplying retailers on memo tracks production, consignments out and in, partial sales and invoicing across many trade partners.
FAQs
Jewellery business questions, answered.
Retail & commerce
01We already have a jewellery POS. Do we have to replace it?
No. Many jewellers keep their POS for the counter and add what it lacks — memo tracking, workshop jobs, a private client book or a single view across boutiques. We connect through its API or exports. If replacing it would genuinely be simpler, we'll say so in discovery.
02Can it track pieces by weight and karat, not just by item?
Yes. Every piece carries metal, karat, gross weight, stone weight and net weight, and plain gold can be managed by weight as well as by piece. Reports can show stock in grams by karat alongside value.
03How does gold-rate pricing work?
You set the day's rate per karat — manually, or from a price feed where one is available — and prices are calculated from each piece's weight, your making-charge rules and stone values. The rate is always set or confirmed by a person; the system never changes your prices on its own.
04Can it handle memo and consignment in both directions?
Yes. Memos out to partners, private viewings and exhibitions, and stock consigned in from suppliers, each with pieces, values, due dates, returns and sales. Overdue memos are flagged automatically.
05Does it help with anti-money-laundering requirements?
It can capture the customer identification and documents your procedures call for, flag transactions that meet thresholds you configure, and keep a full audit trail. It doesn't submit anything to any authority or decide whether a transaction is suspicious — that judgement and any reporting stay with your compliance officer.
06Can we use RFID tags?
Yes, if you want them. RFID makes tray counts and stock-takes much faster; barcodes work well too. We'll recommend what fits your volume and boutiques, and the system works with standard tag printers and readers.
07How is something this sensitive kept secure?
Access is role-based and enforced on the server — associates see the pieces and clients they need, cost prices and memo values can be limited to management, and every change is logged with the user and time. Hosting and retention are agreed in scoping.
08Can we bring over our existing stock and client data?
Usually, from your current POS, spreadsheets or exports. We map piece records, weights and certificate numbers, clean duplicates and agree the migration scope before launch, then reconcile the migrated stock against a physical count.
09How is a jewellery system priced?
It's quoted after a discovery call, based on your boutiques, the modules you need and the systems we connect to. You receive a written scope and quote before any work begins, with hosting and support agreed separately.
Start here
Let's mapyour jewellery house.
Tell us how pieces move through your business today. We'll show you how one system could connect your safe, showcases, workshop, partners and clients.
- 01We get back to you to arrange a call.
- 02A focused conversation about how your jewellery house runs today.
- 03If there's a fit, a written scope and quote — no obligation.