The business
A custom apparel business taking personalised orders with sizes, artwork, production stages and delivery.
The problem
- Order specifications and artwork scattered across message threads
- Production stage of each order unclear without asking the workshop
- Customers chasing updates the team could not answer quickly
The system
A custom order system that captures each order's specification and artwork, then tracks it through production stages to delivery.
Jackets · Order J-1184recreated · illustrative
Specification
Varsity · 3 colours
S 8M 22L 19XL 62XL 2
Artwork v3 · approved
- Order
- Specification
- Artwork
- Productionstage 4 of 6
- Quality check
- Delivery
- Order intake
- Specifications & artwork
- Production stages
- Customer records
- Delivery tracking
- Reporting
Interface recreated with illustrative data — production screenshots aren't published to protect client data. We walk through the live system on a call where the client permits.
The workflow
- 01Order
- 02Specification
- 03Artwork
- 04Production
- 05Quality Check
- 06Delivery
“ORCHESTR helped structure our operation from the first lead all the way through quotations, orders and production. Instead of managing different stages separately, the system gives us a much more connected way to manage schools, customers, orders and the work happening behind each project. It feels like software designed around Jackets rather than software we had to adapt to.”
Running something with this many moving parts?
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