E-commerce · Case study
Gymholic.
Custom Order Management System
Every order now moves through one tracked pipeline with stock, customers and revenue visible in the same system, so the team answers order questions from the dashboard and customers get updates automatically.
The business
An e-commerce clothing brand selling apparel online, handling a growing volume of orders, product variants and customer questions about order status.
The problem
- Orders tracked manually across chats, spreadsheets and the store platform
- No clear view of which orders were paid, shipped or delivered
- Product sizes, colours and stock levels managed separately and often out of sync
- Customers chasing order updates the team had to look up by hand
The system
A custom order management system that carries each order from pending through paid, shipped and delivered, with a product catalog tracking sizes, colours and stock, customer records, a revenue dashboard, WhatsApp order updates and generated invoices and shipping labels.
- Order pipeline
- Product catalog & stock
- Customer records
- Revenue dashboard
- WhatsApp order updates
- Invoices & shipping labels
Interface recreated with illustrative data — production screenshots aren't published to protect client data. We walk through the live system on a call where the client permits.
The workflow
- 01Order
- 02Payment
- 03Packing
- 04Shipping
- 05Delivery
- 06Reporting
“The ORCHESTR team was amazing and they delivered fast and exceeded our expectations.”
Running something with this many moving parts?
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