Industries · Commercial laundry
Counted out.Counted back.Billed right.
We build commercial laundry systems that connect customer accounts, collections, soiled-in counts, production, rewash, packing, delivery and billing — so every trolley, every item and every shortage claim is on one record.
| Customer | Item | Counted | Status |
|---|---|---|---|
| Palm Bay Hotel | Bath towels | 1,212 | Short 28 · flagged |
| Palm Bay Hotel | King sheets | 860 | Matched |
| Marina Residences | Pillowcases | 1,518 | Within tolerance |
| Northgate Clinic | Scrubs | 410 | Matched · segregated |
| Saffron Kitchen Group | Chef jackets | 102 | Over 6 · check |
- Accounts & par levels
- Collection routes
- Soiled-in counts
- Production planning
- Rewash & rejects
- Packing & delivery notes
- Linen pools
- Billing by item or kg
01Where laundries lose margin
The machines are busy. The counts are guesswork.
Most commercial laundries run tight on machine time and tighter on margin. What hurts is the paperwork between the dock, the floor and the customer.
01Soiled-in counts don't match what the hotel says it sent
What happens
Housekeeping fills a paper count sheet, the driver signs without checking, and the sort team counts again on the dock — three numbers for the same bags.
What it costs
Shortage claims you can't answer, credit notes to keep the account happy, and arguments about missing towels every week.
With one system
Counts are captured at collection and again at sorting against the same delivery note, with differences flagged before the load enters production.
02Production is planned from the dock, not from the orders
What happens
The floor supervisor decides what to wash next by looking at what's piled up, while rush orders and early deliveries arrive by phone.
What it costs
Tunnel washers and ironers sit idle between loads, overtime on Thursday nights, and hotels getting their banqueting linen late.
With one system
A production plan built from collected weight and items by category and delivery time, so each line knows what's next and what's due.
03Rewash and rejects are invisible
What happens
Stained or torn items are set aside on a trolley; nobody records how many, from which customer, or why.
What it costs
Rewash eats machine time and chemicals, rejected items aren't replaced or charged, and stain problems at a customer are never raised with them.
With one system
Each rewash and reject is logged by customer, item type and reason, with replacement or charge decisions recorded and reported back to the account.
04Linen pools and par levels are estimated
What happens
For rental linen, nobody can say how many sheets each hotel holds, how many are in the plant and how many have quietly gone missing.
What it costs
Over-investment in new stock, losses that never get charged and par levels that don't match occupancy.
With one system
Stock in circulation by customer and item, with par levels, issue and return counts and loss rates — and RFID tags read in where you use them.
05Delivery notes and invoices are built by hand
What happens
Packing lists are written per trolley, delivery notes typed later, and accounts rebuild each invoice from paper at month end.
What it costs
Late invoices, pricing mistakes between per-piece and per-kg customers, and disputes that drag on because the paperwork doesn't agree.
With one system
Delivery notes come from the packing record, signed on a phone at handover, and invoices are generated from those notes at each customer's price list.
02Laundry platform preview
What your laundry system could look like.
From the collection van to the ironer to the finance queue — switch between the views your team would use. Every screen is designed per laundry in discovery.
| Customer | Item | Counted | Status |
|---|---|---|---|
| Palm Bay Hotel | Bath towels | 1,212 | Short 28 · flagged |
| Palm Bay Hotel | King sheets | 860 | Matched |
| Marina Residences | Pillowcases | 1,518 | Within tolerance |
| Northgate Clinic | Scrubs | 410 | Matched · segregated |
| Saffron Kitchen Group | Chef jackets | 102 | Over 6 · check |
Illustrative interface with sample data — your system is designed around your customers, machines and routes.
Illustrative demo · sample dataCan you see your own plant running on it?
Build your laundry system03Solutions
The parts of a laundry system — chosen for your plant.
Every account on its own terms
Customer accounts & price lists
Hotels, clinics, restaurants and residences with their contracts, price lists per piece or per kg, service levels, collection days, par levels and contacts.
- Per-piece and per-kg pricing
- Customer-owned vs rental linen
- Service levels and turnaround
- Contacts and site details
Every account on its own terms
Customer accounts & price lists
Hotels, clinics, restaurants and residences with their contracts, price lists per piece or per kg, service levels, collection days, par levels and contacts.
- Per-piece and per-kg pricing
- Customer-owned vs rental linen
- Service levels and turnaround
- Contacts and site details
Not every laundry needs every module. We scope the ones your operation actually uses, and add the rest when you need them.
04AI inside the system
AI that reads the counts so your team doesn't have to.
Your laundry system already holds the counts, programmes, routes and delivery notes. AI works on those records — spotting patterns, re-planning and drafting — while supervisors and account managers decide.
AI suggests and drafts; people approve. It doesn't change production plans, accept or reject claims, issue credit notes or message customers without someone confirming, and wash programmes, chemical dosing and hygiene procedures stay with your qualified staff.
- 01
Count variance analysis
Shared after reviewWhich customers keep coming up short, and on what?Groups variances by customer, item and collection day, separates one-offs from patterns and prepares the evidence — counts, notes and photos — for the account manager.
- 02
Production re-planning
Supervisor confirmsA rush order just came in. What moves?Shows where the rush load fits on each line, which orders it would push back and whether their delivery windows still hold, then proposes a change for the shift supervisor.
- 03
Order intake from messages
Checked before schedulingHousekeeping sent a WhatsApp asking for an extra collection and 200 extra towels.Turns the message into a request on the account — collection time, items and quantities — checks the route and stock, and queues it for the team to confirm.
- 04
Claim preparation
Decision stays with staffPalm Bay is claiming 28 missing towels.Pulls the collection count, sort count, photos and previous claims for that account into one summary with a draft reply, so the account manager can respond with facts.
- 05
Plant reporting in plain language
How did cost per kg compare between hotel and F&B customers last month?Answers from your own production, labour and billing data with the figures behind the answer — no spreadsheet needed.
05A day with ORCHESTR
One plant shift, from dock to delivery.
- 05:30Counts against the noteSort counts are entered against each delivery note, and variances above tolerance are flagged with photos.
- 07:00Plan from the ordersThe day's plan is built from collected weight and delivery times, line by line.
- 10:15Rush order slotted inThe rush order is added, the system shows what it pushes back and the supervisor approves a swap.
- 12:30Rewash logged by customerEach rewash item is logged by customer and reason, and the batch is scheduled into the afternoon.
- 15:00Notes from packingDelivery notes are produced from packing and signed on the driver's phone at each stop.
- 18:00Invoiced from signed notesSigned notes are ready to invoice at each customer's prices, with approved claims applied as credit notes.
An illustrative day — every system is designed around how your team actually works.
06Integrations
Connects to the plant and the tools around it.
Integrations depend on what each provider exposes — we confirm every connection in scoping before committing to it. Names are examples of categories we work with, not partnerships.
- Messaging
- WhatsApp Business APIEmailSMS gateways
- Item tracking
- RFID readers and tunnels (via API or export where available)Barcode scannersScales and weigh stations (where they export data)
- Plant equipment
- Washer and ironer controller data (where the manufacturer exposes it)Chemical dosing system reports (via export)
- Accounting
- Zoho BooksQuickBooksXero
- Maps & routes
- Google MapsRoute planning
- Data
- Spreadsheets & exportsExisting laundry software (via API or export)BI tools
07How we build your system
Built around your laundry — not a template.
- 01
Understand your business
We learn how the business actually runs — people, tools, hand-offs and where time is lost — before proposing anything. - 02
Map your workflows
Every workflow is mapped end to end: who does what, when, with which information, and what should happen automatically. - 03
Design your system
Screens, records, permissions and integrations are designed around those workflows, and the scope is agreed in writing. - 04
Build and integrate
We build in stages and connect the tools you keep, so your team sees working software early and gives feedback as we go. - 05
Test and launch
We test with real scenarios, migrate the agreed data, set up roles and access, and onboard the team. - 06
Support and improve
After launch we support the system under an agreed arrangement and extend it as the business changes.
08Why it matters
What changes for the laundry.
We don't quote savings we haven't measured. In discovery we baseline how your team works today, so improvements can be tracked against your own numbers.
Claims answered with facts
Collection counts, sort counts and photos sit on the same delivery note, so shortage disputes are settled on evidence.A plan the floor can follow
Production is planned from orders and delivery windows, not from whatever is piled at the dock.Rewash that gets fixed
Rewash and rejects are recorded by customer and reason, so causes can be found and raised.Rental linen you can account for
Stock in circulation, par levels and losses by customer, instead of estimates.Invoices that match the trolley
Packing, delivery notes and invoices come from the same record.Visibility for management
Throughput, cost per kg, rewash and profitability by customer, live.
09Possible use cases
How different laundries could use it.
Examples of what we could build — not completed client projects.
Counts that stand up to housekeeping
Per-piece hotel accounts with par levels, collection and sort counts, variance claims and delivery notes signed at the loading bay.
Segregated loads, tracked properly
Clinic and hospital accounts with segregated handling, separate processing records and delivery to each department — with hygiene procedures scoped with your team.
A rental pool you can see
Rental linen and workwear programmes with stock by customer and wearer, losses, replacements and par-based billing.
Several plants, one picture
Plant-level production and routes with shared customer accounts, transfers between plants and a group view of throughput and margins.
FAQs
Laundry questions, answered.
Manufacturing & industrial
01We use RFID on some linen. Can the system use those reads?
Where your RFID readers or tunnels export reads through an API or files, we bring them into the counts against each delivery note. Untagged items are counted by staff in the same screen, so tagged and untagged linen sit side by side.
02Can it handle both per-piece and per-kg customers?
Yes. Each account has its own price list — per piece, per kg, per room night or a fixed fee — with minimum charges and surcharges for rush, delicate or segregated items. Invoices follow those rules from the delivery notes.
03What about healthcare and segregated loads?
Segregated loads can be marked at collection, handled on separate production records and kept apart in reporting. The hygiene and infection-control procedures themselves are defined by your team and any applicable requirements, and scoped with you rather than assumed.
04Can it connect to our washers and ironers?
Sometimes. Some machine controllers and dosing systems expose data or exports; where they do, we can bring cycle and throughput data in. We check each machine and manufacturer during scoping before promising anything.
05Will drivers need special equipment?
No. The driver app runs on an ordinary smartphone, captures counts, cage numbers and signatures, and keeps working on weak signal, syncing when the connection returns.
06We run on paper and spreadsheets today. How do we start?
That's a common starting point. We usually begin with accounts, counts and delivery notes, then add production planning, linen pools and billing in stages so the plant never stops.
07Will AI decide claims or change the production plan?
No. AI analyses counts, prepares claim evidence and proposes production changes. Accepting claims, issuing credits and changing the plan stay with your account managers and supervisors.
08Can customers see their own orders and counts?
If you want them to. An optional portal lets each customer see collections, counts, delivery notes and invoices for their own sites, and request extra collections.
09How is a laundry system priced?
It's quoted after a discovery call, based on modules, plants, routes and integrations such as RFID. Support and hosting are agreed separately and in writing.
Start here
Let's mapyour laundry.
Tell us how linen moves from your customers through the plant and back. We'll come back with how one system could connect your dock, floor, drivers and accounts.
- 01We get back to you to arrange a call.
- 02A focused conversation about how your laundry runs today.
- 03If there's a fit, a written scope and quote — no obligation.