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ORCHESTR

Industries · Moving & relocation

The quote said 40 m³.The truck said 55.

We build moving systems that connect enquiries, surveys, volume-based quotes, building permits, crews, trucks, packing, storage and claims — so every move is priced on what's really there and run from one job record.

Build your moving system
Moves · This week
Sample
Moves this week
23
Permits incomplete
3
Quotes awaiting
11
Live moves
One record per move
  • MV-33184-bed villa · Arabian Ranches → Dubai HillsOn time
    Crew 1 · 7-tonne + 3-tonne · 52 m³ · unloadingMove day
  • MV-33222-bed apartment · Marina → JLTPermit
    Thu 08:00 · move-in permit missing at JLTBooked
  • MV-3325Office · 40 desks · Business Bay → DIFCPacking
    Packing team B · IT crates deliveredPacking
  • Enquiries
  • Home & video surveys
  • Volume-based quotes
  • Building permits
  • Crew & truck scheduling
  • Packing materials
  • Client storage
  • Damage claims

01Where moves go wrong

Most bad move days start at the quote.

A move is won on the survey, lost on the paperwork and remembered for the day itself. When those live in different places, the crew pays for it on the doorstep.

01

Volumes are guessed, so quotes are wrong

What happens

Surveys are notes on paper or photos on a surveyor's phone. The quote is worked out later from memory and a rough rate per room.

What it costs

Jobs under-quoted by a truckload, a second trip on move day, an awkward conversation about extra charges and customers who never recommend you.

With one system

Surveyors build an item inventory room by room in the app, the system calculates the volume, materials and crew, and the quote comes from your rate card.

02

The crew arrives and the building says no

What happens

Move-out and move-in permits, service lift bookings, parking and the building's insurance letter are chased by WhatsApp with the customer and building management.

What it costs

Crews waiting at the gate for hours, overtime, rescheduled moves and a day's revenue lost for one missing document.

With one system

Every move carries a permit checklist for both buildings — documents, lift slot and parking — with owners and due dates, and the job isn't marked ready until it's complete.

03

Month-end double-books every crew

What happens

Lease ends cluster around the start of the month. Crews, trucks and packing teams are allocated on a whiteboard and confirmed by phone.

What it costs

A 7-tonne truck promised to two moves, packing teams stretched across the city and good jobs turned down on quiet days because nobody can see capacity.

With one system

A schedule of crews, trucks and packing teams by day and hour, with each job's volume and crew size, so capacity is visible weeks ahead.

04

Nobody can say what was in box 37

What happens

Packing lists are handwritten, boxes are labelled by room at best, and fragile or high-value items aren't recorded with their condition.

What it costs

Items lost between rooms, damage claims that become arguments, and customers unpacking for weeks without knowing where anything is.

With one system

Items and boxes are recorded at packing with labels, rooms and condition photos, checked off at delivery, and any claim starts from that record.

05

Storage clients are forgotten in the warehouse

What happens

Goods in storage are tracked on a paper inventory and a spreadsheet of vaults. Monthly storage invoices are raised when someone remembers.

What it costs

Storage revenue missed, retrieval requests that take days because nobody knows which vault holds the sofa, and clients unsure what you're holding.

With one system

Each storage client has their inventory, vault locations and storage plan, with monthly billing, partial retrieval requests and a client view of what's stored.

06

Deposits and balances are chased after the truck leaves

What happens

Deposits, balance payments, extra charges and packing material sales are tracked across a payment terminal, bank transfers and a notebook.

What it costs

Balances still unpaid weeks after delivery, disputes about extras agreed on the day and month-end reconciliation that takes days.

With one system

The quote, deposit, agreed extras and balance live on the job, with payment links sent at each step and the move marked complete only when it's settled.

02Moving platform preview

What your moving system could look like.

Switch between the views a sales coordinator, operations manager and warehouse lead would use every day. Every screen is designed per company in discovery.

Moves · This week
Sample
Moves this week
23
Villas 9 · apartments 11 · offices 3
Permits incomplete
3
Moves in next 72h
Live moves
One record per move
  • MV-33184-bed villa · Arabian Ranches → Dubai HillsOn time
    Crew 1 · 7-tonne + 3-tonne · 52 m³ · unloadingMove day
  • MV-33222-bed apartment · Marina → JLTPermit
    Thu 08:00 · move-in permit missing at JLTBooked
  • MV-3325Office · 40 desks · Business Bay → DIFCPacking
    Packing team B · IT crates deliveredPacking
  • MV-33293-bed townhouse · Mirdif → storageQuoted
    QT-3329 · 38 m³ + 6 months storageQuote
  • MV-3331Villa · Jumeirah → overseasSurvey
    Video survey Wed 16:00 · sea freight partnerSurvey
Which moves this week aren't ready to go?
Three. MV-3322 still needs the JLT move-in permit — the building asked for the tenancy contract, and it's with the customer. MV-3325 hasn't confirmed the DIFC service lift slot for Saturday. MV-3327 has the Sharjah parking letter outstanding. I've drafted reminders to each customer for the coordinator to send.
Permit checklistsMove scheduleCustomer messages

Illustrative interface with sample data — your system is designed around your services, crews, trucks and storage.

Illustrative demo · sample data

Can you picture your own moves on this board?

Build your moving system

03Solutions

The parts of a moving system — chosen for your company.

  • Every lead surveyed or followed up

    Enquiries & follow-up

    WhatsApp, website, call and partner enquiries in one pipeline with move date, property type and lease-end dates, so the busy end of the month is planned early.

    • Move date and lease-end capture
    • Survey booking from the enquiry
    • Follow-up reminders on quotes
    • Lost-reason tracking

Not every moving company needs every module. We scope the ones your operation actually uses, and add the rest when you need them.

04AI inside the system

AI that helps you quote right and move on time.

AI in your moving system works on its own records — enquiries, survey items, rate cards, schedules, permits and storage inventories. It drafts and checks; your surveyors and coordinators decide.

AI estimates are drafts: surveyors confirm every volume, prices come only from your rate card, and quotes, schedule changes and customer messages wait for a person to approve them. Claims decisions are made by your team, and AI never submits anything to customs or government portals.

  1. 01

    Survey from photos and video

    Surveyor confirms volumes
    Draft an inventory from this customer's room-by-room video.

    Lists the furniture and boxes it can see per room with estimated volumes and services (dismantle, crate, wrap), marking anything uncertain for the surveyor to check before a quote is built.

  2. 02

    Quote drafting

    Rate card only
    Price this 3-bed move with 6 months of storage.

    Builds the quote from the confirmed survey, your crew and truck rates, materials and storage plans, and routes it for approval if a discount rule is broken.

  3. 03

    Permit readiness

    Which of tomorrow's moves are missing documents?

    Checks each move's permit, lift and parking checklist for both buildings, lists what's outstanding and drafts a reminder to each customer for the coordinator to send.

  4. 04

    Peak-day planning

    How does the last week of the month look?

    Compares booked and likely moves with crews, trucks and packing teams by day, highlights the pressure points and suggests which flexible jobs could move earlier.

  5. 05

    Claims summaries

    Summarise the open claim on MV-3291.

    Pulls the item's packing record, condition photos, delivery check and crew notes into one summary, so the claims reviewer can decide with the facts in front of them.

05A day with ORCHESTR

An operations manager's last Thursday of the month, two ways.

  1. 06:30Crews open their jobsEach crew sees its move, truck, address, access notes, permit status and item list on the app.
  2. 07:45Flagged two days earlierThe missing permit was flagged on Tuesday, the customer sent the tenancy contract and the permit is on the job.
  3. 10:30Extras priced on the spotThe crew leader adds the items, the system prices the extra from the rate card and the customer approves it by link.
  4. 13:00Vault and photo on screenThe retrieval request shows the vault, the item photo and the slot for Crew 2 this afternoon.
  5. 16:30Settled at deliveryThe customer signs off delivery in the app and pays the balance and agreed extras by payment link.
  6. 19:00Next week already plannedNext week's crews and trucks are allocated from survey volumes, with the two peak days flagged.

An illustrative day — every system is designed around how your team actually works.

06Integrations

Works with the tools your team already uses.

Integrations depend on what each provider exposes — we confirm every connection in scoping before committing to it. Names are examples of categories we work with, not partnerships.

Messaging
WhatsApp Business APIEmailSMS gatewaysWebsite forms
Surveys
Video calls for remote surveysTablet survey app (offline)Photo and document uploads
Payments
Card payment gatewaysPayment linksBank transfer reconciliation via export
Accounting
Zoho BooksQuickBooksXero
Partners
International moving and freight partners (via email, API or export)Relocation companies and corporate HR portals (where available)
Data
Spreadsheets & exportsExisting moving software (via export)BI tools

07How we build your system

Built around your moving company — not a template.

  1. 01

    Understand your business

    We learn how the business actually runs — people, tools, hand-offs and where time is lost — before proposing anything.
  2. 02

    Map your workflows

    Every workflow is mapped end to end: who does what, when, with which information, and what should happen automatically.
  3. 03

    Design your system

    Screens, records, permissions and integrations are designed around those workflows, and the scope is agreed in writing.
  4. 04

    Build and integrate

    We build in stages and connect the tools you keep, so your team sees working software early and gives feedback as we go.
  5. 05

    Test and launch

    We test with real scenarios, migrate the agreed data, set up roles and access, and onboard the team.
  6. 06

    Support and improve

    After launch we support the system under an agreed arrangement and extend it as the business changes.

08Why it matters

What changes for the business.

We don't quote savings we haven't measured. In discovery we baseline how your team works today, so improvements can be tracked against your own numbers.

  • Quotes that hold on move day

    Prices come from a recorded inventory and your rate card, not from memory.
  • Fewer wasted crew hours

    Permits, lift slots and parking are confirmed before the truck leaves the yard.
  • Peaks you can plan

    Crew and truck capacity is visible weeks ahead of the month-end rush.
  • Claims answered with evidence

    Every item has its packing record, photos and delivery check.
  • Storage that earns what it should

    Stored goods are findable and storage is billed every month.
  • Moves that close paid

    Deposits, extras and balances are settled on the job, not chased afterwards.

09Possible use cases

How different moving companies could use it.

Examples of what we could build — not completed client projects.

Local household mover

Apartments and villas, every day

Video and home surveys, volume-based quotes, permit checklists, crew scheduling and payment links for a company running several local moves a day across Dubai and Sharjah.

SurveysQuotesScheduling
Moving and storage company

Moves that end in a vault

Move jobs connected to client storage — vault allocation, item lists with photos, monthly billing and retrievals — on one customer record.

StoragePacking appBilling
Office relocation specialist

Weekend office moves

Site surveys, desk and IT crate plans, multi-crew weekend scheduling, building lift bookings and floor-by-floor delivery checks.

Site surveysPermitsCrew scheduling
International relocation firm

Door-to-door, across borders

Origin surveys, packing inventories, freight partner hand-offs and destination status tracked on one job, with documents prepared for each step.

InventoryPartner trackingClient portal

Running today

Wrap It Movers runs on a system we built that carries each job from enquiry through survey, quotation and booking, assigns crews and vehicles, and tracks stored inventory per client.

Wrap It Movers logo01 / 01
Logistics

Wrap It Movers

Warehouse & Fleet System

Every move, crew and stored box — on one record.

  • Job pipeline
  • Quotations
  • Crew & vehicle scheduling
  • Warehouse inventory
Wrap It · Job J-0912recreated · illustrative
Enquiry
Survey
Quote
Booking
5Crew
6Move
7Storage
Assigned
Crew B · 4 movers
Truck DXB-27 · 7.5t
Warehouse · client bays

FAQs

Moving company questions, answered.

Logistics & automotive

01Can our surveyors work on a tablet in the customer's home?

Yes. The survey app lists items room by room with volumes and services, takes photos and access notes, and works without signal — syncing when the surveyor is back online. The quote can be built from it the same day.

02Can it handle video surveys?

Yes. Video surveys are booked and recorded against the enquiry, and the surveyor builds the item list from the call. AI can draft a list from a customer's recorded video, but a surveyor always confirms it before a quote goes out.

03How does it deal with building permits and lift bookings?

Each move has a checklist for both the origin and destination building — documents, move permit, lift slot, parking and any insurance letter the building asks for — with owners and due dates. The system tracks the steps; the customer and building management issue the permits.

04Is this different from a logistics or transport system?

Yes. Logistics systems are built around shipments, lanes and dispatch. A moving system is built around a customer's home or office: the survey, the inventory, the crew, the permits, the packing record and often storage. If you also run freight or transport, the two can share customers and billing.

05Can it manage our warehouse storage for household goods?

Yes. Stored goods are tracked per client with vaults or locations, item lists and photos, monthly storage billing and retrieval requests. If you also run commercial warehousing, that can sit alongside it.

06Do you handle customs for international moves?

No. Customs and government submissions go through your freight partners and the official channels. The system tracks each step of an international move and holds the documents and inventories that go with it.

07Can we bring our existing jobs and storage clients across?

Usually, from spreadsheets, your current software or accounting exports. Storage clients and their inventories are often the most important to migrate, so we plan that carefully and check it before launch.

08How long before we're running moves on it?

It depends on scope. Many companies start with enquiries, surveys, quotes and move jobs, then add scheduling, storage and claims in stages so the team learns it without disrupting a busy month.

09How is pricing worked out?

Each system is quoted after a discovery call, based on modules, integrations, crews and whether storage is included. Support and hosting are agreed separately, in writing.

Start here

Let's mapyour next move.

Tell us how a move runs today, from the first enquiry to the last box. We'll come back with how one system could connect your surveyors, crews, warehouse and accounts.

  1. 01We get back to you to arrange a call.
  2. 02A focused conversation about how your moving company runs today.
  3. 03If there's a fit, a written scope and quote — no obligation.
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